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More driver input in fleet future

Date: 21 October 2011

Drivers will have more say in the future of fleet sector services than ever before with the advent of online and SMS feedback systems, according to customer feedback specialist Experteye.

Managing director Rick Yarrow said: "To date, accessing driver opinion has been extremely laborious which has meant their feedback has been difficult to come by. This has always been a huge frustration to contract hire and other fleet sector service companies.

"However, now that driver opinion can be received in far greater volume, the voice of the driver can be heard immediately after events such as vehicle delivery, servicing, breakdown, the provision of a day hire vehicle, after an accident or any other service."

He added: "Their ideas can also be sought on other longer-term initiatives, and by receiving very large volumes of driver feedback on an on-going basis means that their ideas and views can now play a far greater role in guiding the sector's strategies in the years to come."

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