Tyre management processes have been added to the latest version of Epyx’s 1link Service Network.
The software company said it was the latest step in the redevelopment of the platform, which has introduced a cloud-based, event-driven architecture, designed to bring higher levels of stability, scalability and capacity.
Epyx vice president for UK and international product management James Thurtle said: “’The New Evolution’ of 1link Service Network is being piloted by a number of major fleets and we are enhancing it with new features all the time but these tyre management processes represent a significant step forward for the platform.
“Tyres are, in many cases, the biggest SMR expense for vehicle operators, and the core approach taken in 1link Service Network has been evolved over decades to ensure that tyre buying and fitting is cost-effective, efficient and safe.
“The main improvements in the tyre process focus on improved useability. For example, more information is presented with the use of ‘side peeks’ that remove the need for users to switch between screens to find the information that they need.”
Other features of the updated platform include a refreshed user interface, a new job sheet process and a refreshed driver booking process, with work said to be continuing on improved rules management and incident management capabilities.
Thurtle said: “The intention is to roll out the redeveloped 1link Service Network across more of our users over the course of the year as we add further features and enhancements.
“It is not an easy task and has been likened internally to fixing a plane while flying 30,000 feet in the air. It’s a question of keeping SMR processing for our customers fully operational while rebuilding the platform. We are being considered in our approach to ensure they continue to receive a high quality of service.
“This is, we believe, the most widely used specialist platform in the fleet sector, so stability is crucial. We’re pleased to say that the new version has proven very solid so far while feedback from initial users has been overwhelmingly positive.”
