Graham Hurdle blog: 12 November - do your drivers read everything you send to them?
12 November 2014
Graham Hurdle is managing director of E-Training World
When did you last read the vehicle handbook in your glove compartment? The answer for most people is, 'When I had a problem or needed information'.
In an age of data overload none of us reads everything put in front of us.
But with that in mind, how many of your drivers do you believe have 'actually' read your company's driving policy (assuming you have one)? And how many have read the driver card placed inside the vehicle?
These documents explain to drivers their duties regarding vehicle checks, safe driving and other vital company policies.
As a fleet manager, you've done your job providing them. But the job isn't really complete unless you can be sure each and every driver has read, digested, understood and agreed to them.
So how do you check this? Signing for them isn't proof. That just means they've said they've got them!
The simple way is to test them. If this sounds a huge task, think again because it's yet another aspect of risk management that can be done online.
By producing a short 'test' which is tailored to your own vehicle policy, you can quickly discover who has read it and who hasn't. Better still, if presented with an online test, most drivers who haven't read it will dig it out, read it for the first time and your objectives will be met!
It's another example of how online systems can help fleet operators with their duty of care; overcoming some of the challenges and frustrations they have faced over the years by simplifying onerous tasks.
If you haven't done so already, it's worth looking at the documentation and processes that surround your vehicles and drivers and asking yourself how much of it is 'really' looked at by those its aimed at.
If you know for sure it's all being fully taken in, you don't have an issue.
If not, perhaps its time to look at how online solutions can enhance your duty of care even further.