Techies 2016: Service, Maintenance and Repair - Hyundai 360 Workshop Automation
23 August 2016
Hyundai enjoyed significant sales success in the UK in 2015 with 88,257 vehicles sold, a year-on-year rise of 7.5%.
As well as making strides in fuel-cell and hydrogen development, Hyundai also put its aftersales service firmly under the spotlight, trialling a new 360 Workshop Automation service with the primary purpose of making fleet maintenance as easy and efficient as possible.
At the core of this new programme is, according to Hyundai, the industry's quickest online service-booking system, which requires no more than six steps and 10 seconds to complete. The new system also provides instant costing for the work required.
On arrival at the dealership, number plate recognition software sends the driver to a specific parking bay and alerts the service team to the car's arrival. Once in the workshop, the driver can track the car's progress on a screen in the refreshment area, plus, if any additional jobs are identified during the service, an SMS text is sent to the fleet manager with details of the work required alongside an option to request instant authorisation.
Fleet customers also receive a free healthcheck, which is submitted live from the workshop complete with images and pricing of any work needed. Once the service is complete, the handover process is managed through a touchscreen tablet and enables customers to provide instant feedback.
The 360 Workshop Automation service continues after the driver has left the workshop with personalised communications sent to ensure that any additional work is carried out in good time to keep the vehicle roadworthy and avoid further downtime.
In 2015, Hyundai launched the new i20, i30, i40 Tourer and new Tucson SUV. The latter became the firm's fastest-selling car following its launch in early September. The Korean firm also expanded its fleet team, developed its Fleet Sales Charter and introduced a new driving school programme.
In 2016, Hyundai continues to strengthen its line-up, including new models from its high-performance N sub-range.
Highly commended - Citroen Fleet Command
According to Citroen, LCVs have the worst service compliance and vehicle roadworthiness of all vehicle classes. Recent findings show that 30% of all LCVs miss MOT dates and service intervals. In response to these figures, Citroen has launched Fleet Command, a free additional service for its customers that uses a GPS mileage feed to email customer reminders when services are due. Drivers can also report vehicle defects to the system, which will make the necessary arrangements for suitable repairs.
Highly Commended - Lex Autolease
Lex Autolease would be the first to admit that its online booking process for servicing, maintenance and repair work proved frustrating and time-consuming for its customers.
To solve these issues, its online platform has been relaunched for 2016 and the company believes that
it is the most advanced on the market. Booking confirmations now take between 12-24 hours (down from 48 hours) to come through, plus the new system enables fleet managers to view all their drivers' bookings and make appointments on their behalf.