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High-tech cuts customer queries

Date: 05 April 2007

Car hire firm National Car Rental has recorded a significant 27% reduction in the number of customer calls regarding damage charges thanks to a technological invention that assesses accidental dents and scratches on the spot.

The handheld PDA-style devise dubbed 'Light Damage Estimating System' means minor scrapes can now be processed and charged for in seconds saving time and admin costs while boosting customer satisfaction.