LeasePlan's Network revisions to raise broker standards
02 October 2008
Network, the broker arm of LeasePlan, has significantly revised the way it operates in an attempt to improve standards in the company car broker industry.
"As part of the changes, Network will work with each of its brokers to develop an annual account plan. Account directors will be used to add a further level of strategic insight over and above that already provided by account managers. All brokers will also be signed up on a long-term three-year basis and have access to an extensive broker training suite," said a Network spokesman.
"Network will also launch a web-based 'one stop shop' that all brokers can use to improve their customer communications. All these changes are designed to ensure that all brokers signed up with Network have the tools necessary to build long-term, strategically focussed and professional businesses.
"In return, Network brokers will commit to meeting a range of quality standards. These include, amongst other measures, minimum volume thresholds, BVRLA accreditation and the absence of any third party trading."
Tim Hudson, commerical director for LeasePlan, said: "The ultimate aim is to build an industry that has the levels of professionalism and commitment required to secure a long-term future. In the past, this part of the market has been dogged by short-termism, but we want to eradicate that mindset once and for all."