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Glass repair delay costs millions

Date: 10 March 2010

Almost 12,000 working days are lost a year due to British workers waiting until Monday to book a glass repair or replacement job, according to Auto Windscreens.

Every Monday, the company sees a 350% increase in calls compared to a weekend day.

With each call lasting an average of five minutes, Auto Windscreens calculated that on Monday alone 1808 hours are spent by British workers, between 9am - 5pm, making phone calls to arrange an appointment to have the glass in vehicles replaced.

Nigel Davies, Auto Windscreens sales and marketing director, said: "The traditional attitude of waiting until Monday to sort non-essential repairs, like windscreen repair and replacement, is costing the UK economy dear.

"If staff can, I would advise them to call service providers outside their working hours if possible. Not only will they not have to face the potential frustration of being in a call queue during peak periods, but they will help their employer better manage its costs and productivity."

Auto Windscreens has recently extended the working hours for its mobile fitting centres to 8am-8pm, seven days a week.