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Kwik-Fit plans to expand collect and deliver service

Date: 25 October 2010   |   Author: Tristan Young

Kwik-Fit Fleet boss Peter Lambert is looking to retain the firm's 17-year hold on the BusinessCar Award for best fast fit company by further improving customer service.

One of the measures Lambert is planning to expand is its recently implemented collect and deliver service to fleet servicing customers nationally.

Lambert, who took over from Mike Wise in July, said he had looked at a business lounge idea that was being tested in the Netherlands. "The lounge idea is nice, but it's not what people want. They want a collect and deliver or mobile service," he said.

The collect and deliver service is currently only available at 220 of Kwik-Fit's 670 outlets.

"Kwik-Fit has 500 centres that offer MoTs and servicing. We won't roll it out to all of these, but we would want a national geographic coverage," added Lambert.

He also said Kwik-Fit was considering offering the collect and deliver service, which is free to fleet customers, as a paid-for service for retail buyers: "We did some research that asked our retail customers how much they would pay for such a service and the answer was £20."

Speaking exclusively to BusinessCar, Lambert was also optimistic about the prospects for Kwik-Fit's recently launched winter tyre scheme.

As well as promoting the benefits of switching to winter tyres, Kwik-Fit has introduced a Tyre Hotel concept that offers storage of the standard tyres and their refitting in the spring for £40.

"10 years ago the Netherlands didn't swap to snow tyres in the winter, but now 55% of Kwik-Fit's tyre sales in the country are winter tyres. It shows the UK's potential. The change won't happen overnight, but we have had two winters of disruption due to snow," he said.

He added that Kwik-Fit was having discussions with utility firms and the emergency services about switching to winter tyres.

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