Alphabet tops CSI survey
01 February 2011
Alphabet has topped a contract hire customer satisfaction survey for 500-plus fleets.
The Fleeteye CSI survey by Experteye recognises leasing firms that have achieved the highest customer satisfaction scores throughout 2010, across three categories.
Winner of the 25 to 250 fleet size category is Ogilvie Fleet, the 250 to 500 category was won by ING Car Lease, with Alphabet topping the 500+ sector.
The results of the survey are measure by post-sale customer satisfaction across a subscriber base of top leasing companies in the UK.
Experteye said fleet operators are surveyed independently by, who ask an "extensive range of questions via an electronic survey which is reported on a monthly basis". The annual CSI awards go to the companies that have achieved the highest combined results across the entire year.
Alphabet director Mark Sinclair said: " We have put a great deal of effort into ensuring that we remain the best for customer service at a time when Alphabet is growing strongly.
"Customer service is at the heart of Alphabet and it is particularly gratifying to be recognised in successive years, especially as the Fleeteye survey covers all areas from products and services to vehicle ordering and delivery, communications, online facilities, reporting, billing and meeting our promises."
Rick Yarrow, managing director of Experteye, said: "We're looking forward to supporting the fleet sector even further in 2011, with the Fleeteye CSI survey moving to a new platform that will enable far easier collation and interpretation of the results by the contract hire companies.
"We have also launched Fleeteye Touchpoint, which gathers driver feedback at key events during the life of the vehicle, and we've combined our Industry Trends and Brand Awareness surveys into a new format called Fleeteye Pulse."
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