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Car ownership satisfaction up on last year

Date: 07 June 2011

Car ownership satisfaction in the UK has improved compared to last year with customers recording better results for servicing, vehicle appeal and ownership costs, according to the 2011 JD Power Vehicle Ownership Satisfaction Study.

"It is particularly encouraging that satisfaction with ownership costs has improved during a year that has witnessed record fuel costs, increased insurance premiums and greater competitive price pressure for dealerships," said Brian Walters, head of JD Power's European division.

Walters said the results indicated manufacturers had been able to shield customers from their own price pressures.

Lexus topped the overall satisfaction table for the 11th consecutive year, the prestige brand performed particularly strongly in the areas of vehicle quality and reliability, vehicle appeal and service satisfaction.

Honda was the next best ranked manufacturer followed by Jaguar and Skoda who tied for third spot.

Honda scooped two awards for individual models with the Accord the best ranked upper medium car and the Jazz the top small car.

The BMW 5 Series and Mercedes E-Class came equal top in the executive luxury category, the Lexus IS took the compact executive gong, the Citroen C3 Picasso was the best MPV, the Skoda Octavia the best lower=medium model and the Toyota Aygo the top scoring city car.

Vauxhall took the wooden spoon as the lowest ranked manufacturer, finishing below Suzuki, Chevrolet and Peugeot.

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