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Volvo to reduce service times with pilot scheme

Date: 10 October 2013   |   Author: Tristan Young

Volvo is looking to cut service times with a new scheme being piloted at four dealerships in the UK.

Dubbed One Hour Stop, the new scheme aims to cut servicing times by having two or three technicians work on a car at the same time.

While the new plan has the words 'one hour' in its title, this is not the exact goal of the project according to David Baddeley, Volvo's customer service director. Instead, the project aims to cut overall service times, allowing while-you-wait services if necessary and also to improve communication with drivers about what's been done during the service.

This aspect is possible because the reduction in time taken means technicians have the time to talk to customers and explain the work that's been carried out.

The UK is following other countries with the introduction of the One Hour Stop concept.

"Other markets have found that using two technicians you're not twice as fast, but about another 5-10% quicker," said Baddeley.

"There's an advantage for everyone, but fleet want a fast turn and with One Hour Stop you can do this."

Currently the scheme is running at four Volvo retailers.

"We anticipate having 19-20 dealerships using this by the end of 2014, a further 20 or so by the end of 2015 and by the end of 2018, most will have made the change," said Baddeley.