Arval moves to boost customer service

Date: 09 January 2014   |   Author:

Leasing and fleet management company Arval has launched a new series of driver care initiatives designed to "bring it closer to drivers and provide improved communications channels" for its audience.

Revised driver packs, winter driving tools, improved feedback mechanisms to rate Arval staff and services, text alerts for servicing and MoT work and both pre- and post-delivery email communication are all part of the firm's step-up in customer service.

"We are clear that our focus on service goes beyond our customers to ensure that we also provide a great experience for their drivers," said Arval business development and marketing director Robert Pieczka. The firm claims 98% satisfaction with the way it handles driver calls and 97% satisfaction with communications. 

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