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Damage disagreements slashed

Date: 12 December 2014

Ogilvie Fleet's new 'total transparency' approach to its end-of-contract damage charges on leased vehicles has left 98% of cases where a cost was incurred accepted by clients.

The firm previously had a query rejection rate of 44%

In the remaining 2% of cases - amounting to around four or five vehicles a month - Ogilvie Fleet discusses the damage charge with customers and agrees a fee acceptable to both parties.

In 2014, 61% of Ogilvie Fleet's defleeted cars and vans attracted no end-of-contract damage charges. The average cost per vehicle across the 39% where damage charges were levied was £259, while the average charge across all defleeted vehicles was only £100.

Ogilvie sets out the costs involved with end-of-contract damage at the outset of the contract.

Irrespective of whether a fleet car is a supermini or from the executive sector, the firm's end-of-contract damage recharge costs to return a vehicle to British Vehicle Rental and Leasing Association 'fair wear and tear standard' are £75 for a door panel, front wings and rear-quarter panels, and £120 for a bonnet, boot lid, tailgate, bumper or roof.

Similarly for LCVs, sample recharge prices include £75 for door panels and front wings; £120 for side sliding doors, large side panels or bonnet, tailgate and bumpers; and £250 for a roof. Other charges include: alloy wheel refurbishment (£35) and windscreen chips (maximum of three) £40.