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National Grid appoints Total as its incident management partner
Date: 15 September 2014 | Author: Daniel Puddicombe
National Grid has appointed Total Accident Management its supplier of motor vehicle incident management across its fleet of 6200 vehicles.
The contract lasts for three years and will see Total provide an incident and claims management service including managing repairs, hire vehicles, glass repair and replacement.
Those with compatible smartphones will be able to access Total's app, which allows motorists to report incidents in real time. The use of Total's online reporting tool - e-Point - will be included, allowing National Grid to access reporting on each incident.
"We have an important role at National Grid connecting people to the energy they need safely and securely. Our fleet plays an important part in this, whether it's responding to gas emergencies or transporting our people involved in maintaining and upgrading our gas and electricity assets. It's important that we have a healthy, roadworthy fleet and our people are safe behind the wheel," said Mike Palmer category manager - fleet at National Grid.
