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Arval restructures accident management service

Date: 28 April 2016   |   Author: Daniel Puddicombe

Top 10 BusinessCar BC50 leasing company Arval has restructured its accident management service in order to maintain greater control over interactions with customers.

From now on, Arval will manage the booking of repairs and hire vehicles, plus of courtesy or rental vehicles.

Arval has also enlisted the RAC to provide First Notification of Loss and Uninsured Loss Recovery.

According to research from the RAC, 36% of companies have concerns over the costs involved in recovering and repairing vehicles involved in accidents.

"Accident management is one of the most important interactions that we have with our customers and their drivers," said Benoit Dilly, managing director of Arval UK.

"That influenced our decision to bring many elements of the process back into Arval, ensuring that we can fully support drivers and limit costs and business impact to our customers."

"At the same time, we are utilising a trusted supplier to manage those remaining areas where they can add value," he added.



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