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The Traffic Penalty Tribunal has launched a new portal which aims to speed up the process of appealing against parking fines.
Initially, the service - which has been developed in conjunction with consumer complaints company, Resolver - will only be available in Brighton and Hove, but TPT said it plans to roll it out to every council in England and Wales by the end of the year.
Drivers who receive a Penalty Charge Notice for parking or bus lane contraventions in England (outside London) and Wales will be able to appeal the fine via their smartphone, tablet, laptop or PC, rather than the current process of submitting paper copies of their appeal in the post.
According to the TPT, 0.5% of people issued with PCNs appeal, even though half of those that do have their fines overturned.
The system also allows people to appeal fines for the Dartford Crossing and Durham congestion charge.
It also makes the process quicker and cheaper for the authorities that issue fines, with independent adjudicators able to decide cases within days rather than weeks.
"Getting a parking ticket can be a frustrating experience, but our new portal makes the appeals process quicker, simpler and more transparent, putting paid to the old adage that 'the wheels of justice grind slowly," said Caroline Sheppard, chief adjudicator at the TPT.
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