Allianz renews warranty cover partnership with BMW
10 August 2017
Author: Daniel Puddicombe
Roadside assistance company Allianz has extended its partnership to supply extended warranty cover to BMW and Mini customers in the UK.
The contract renewal will last for five years and builds on a relationship spanning 37 years.
Customers are able to choose between three levels of cover and can also select from three levels of excess, with fleets able to purchase either annual cover or spread the cost through a pay-as-you go scheme that allows customers to buy as many months' worth of cover as they require.
"The exacting and high expectations our customers have of all BMW Group products means that our Insured Warranty product must deliver both value for money and unparalleled levels of protection," said Steve Cann, general manager, insurance solutions at BMW Group Financial Services. "Warranties must also recognise changing vehicle technologies such as electric cars, as well as customer demands for simplified solutions that enable them to continue their lives with minimum interruption. Allianz Worldwide Partners has continually met our expectations and we are excited with future product and online developments that we are collaborating on."
Liz Grindell, head of warranty at Allianz Global Assistance in the UK, added: "Our focus on product development and innovative digital marketing, combined with exemplary customer and BMW Retailer network service delivery, remains at the core of our service. We're excited at the prospect of further collaboration with BMW Financial Services to continue this ethos over the coming years."
The firm recently launched a pay-as-you-go roadside assistance service.
Allianz claims the Resqyou app is an alternative to breakdown cover membership, shifting the market away from a membership model to meet consumer appetite for on-demand services.
The service will be launched across England, Scotland, Wales and parts of Ireland following a pilot project in and around Bristol.
Allianz said that motorists only pay for what they need when they need it, with the pricing being available up front.
Users are able to request assistance through the Resqyou website or a smartphone app. Motorists are also able to track in real-time the journey and the estimated time of arrival of their technician, while the app also offers a 'family view' option allowing people to link accounts and monitor the status of the assistance call.