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Technology investments left underused by over half of UK businesses

Date: 24 November 2017

More than half of UK businesses (56%) have invested in technology over the past five years that has been underused, research by TomTom Telematics has revealed.

A lack of guidance and support from suppliers was found to be the number one reason for this, highlighted by 47% of businesses, while 45% also stated they lacked a dedicated resource to make use of the technology and more than a third (37%) said the technology was incompatible with existing systems and processes.

"Investment in technology is crucial in helping businesses to stay nimble, adapt to changes in the market and to turn operational data into genuine business intelligence," said Beverley Wise, director UK & Ireland at TomTom Telematics. "But investment alone is not enough and many organisations do not get the results they anticipate because they fail to plan beyond the implementation phase.

"This means potential suppliers should be scrutinised to check they offer ongoing consultancy and support services, continuously invest in research and development, and create solutions that are adaptable enough to integrate with other software or hardware.

"Long-term success can also be aided by a clear organisational policy that assigns ownership to the appropriate employees, outlines training requirements and establishes practical processes for data management and analysis."

The study of senior managers at 400 UK businesses also found the average annual spend on new technology among those businesses was £20,036. But despite this investment, more than one in ten never, or rarely, use data from business technology to inform decision-making.