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Hyundai introduces new fleet and business initiatives
Date: 25 March 2019 | Author: Sean Keywood
Hyundai has taken steps to build up its infrastructure for fleet and business customers.
Among the new initiatives is the National Fleet Centre programme, which has seen around 15 large fleet centres established.
These offer dedicated Hyundai fleet structure, national fleet delivery capability and pre-delivery inspection capacity for over 1,000 vehicles each, supporting Hyundai's wider dealer network.
In addition, Hyundai has launched a new Fleet Aftersales Charter and a dedicated fleet support line.
The charter sets out a commitment to reduce the cost of ownership for fleets, including hourly labour rates capped at £60 (excluding VAT), a discount on MOT costs and a 10% discount on parts and accessories.
It also guarantees a service appointment within 48 hrs, and offers a Fleet Response service which sets a target of 60 minutes to diagnose an issue, or provide alternative onward transport.
The support line is a dedicated team within Hyundai's customer services operation, available by email or telephone to all contract hire and leasing companies, fleet operators and blue light operators, which Hyundai says has speeded up the time in which issues are resolved.
Hyundai sold 50,571 vehicles in the fleet and business sector last year, or 56.2% of the firm's total sales volume.
Director of fleet Michael Stewart said: "Since joining Hyundai in 2018, we've been incredibly busy building the fleet infrastructure that Hyundai's astonishing model line-up deserves.
"Thanks to an expanded team of hugely experienced fleet specialists, some key developments to our dealer network and an absolute dedication to delivering the best experience for our fleet and business customers, I believe Hyundai now has all the necessary ingredients to really build on the progress that it has made in the fleet sector during recent years.
"Importantly, though, we're not chasing volumes; our strategy is closely aligned to sustainable growth in true fleet sales."
