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Hertz introduces more transparent repair pricing

Date: 27 January 2020   |   Author: Illya Verpraet

A new 'Damage Matrix' data service is being rolled out by Hertz to provide customers with more accurate and transparent repair pricing.

The service was developed by Audatex and uses Solera's vehicle database to offer customers a clear breakdown of repair costs when a vehicle is returned.

Thanks to the vehicle database, it can identify 200 parts on a vehicle, with detailed repair and paint costs. This way, the bill can be closed off in the presence of the customer on return of the vehicle.

Paul Sykes, European maintenance director at Hertz said: "The Audatex Damage Matrix solution has proven successful in providing a consistent, fair and impartial approach for damage assessment upon rental return at the counter."

Tom Hart, head of client relationships at Audatex, said: "End-of-contract charges are a big challenge for rental companies and consumers alike.  We have worked in collaboration with Hertz to build a seamless, integrated solution that provides the most accurate, transparent and fair result for both Hertz and the end consumer. Hertz has led the industry in trialling this approach and have already seen the benefits."