We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive all cookies on the Business Car website. However, if you would like to, you can change your cookies at any time
The start point for the best source of fleet information |
A new 'Damage Matrix' data service is being rolled out by Hertz to provide customers with more accurate and transparent repair pricing.
The service was developed by Audatex and uses Solera's vehicle database to offer customers a clear breakdown of repair costs when a vehicle is returned.
Thanks to the vehicle database, it can identify 200 parts on a vehicle, with detailed repair and paint costs. This way, the bill can be closed off in the presence of the customer on return of the vehicle.
Paul Sykes, European maintenance director at Hertz said: "The Audatex Damage Matrix solution has proven successful in providing a consistent, fair and impartial approach for damage assessment upon rental return at the counter."
Tom Hart, head of client relationships at Audatex, said: "End-of-contract charges are a big challenge for rental companies and consumers alike. We have worked in collaboration with Hertz to build a seamless, integrated solution that provides the most accurate, transparent and fair result for both Hertz and the end consumer. Hertz has led the industry in trialling this approach and have already seen the benefits."
BusinessCar magazine ©2019
Business Car Magazine © 2020 | Business Car is part of NS Media Group.
