New driver service booking tool to be launched by Epyx
01 February 2021
Author: Sean Keywood
A new tool allowing fleet drivers to directly book service appointments for their vehicles is to be introduced by Epyx.
The fleet software firm says its new Driver Booking Module, which will be part of its 1link Service Network platform, will allow drivers using any recognised mobile device or computer to nominate up to three potential booking dates from within a defined network, which will then be confirmed by the garage.
Epyx says that all communication between the driver and the garage, including initial bookings, amendments, cancellations, and other queries, will take place directly through the platform without any need for fleet intervention.
It says the process happens within a rule engine configured by the leasing company, giving it control of key cost and safety parameters, ranging from supplier choice to automatic job authorisation spending limits.
Epyx commercial director Debbie Fox said the Driver Booking Module was designed as a way of digitalising and streamlining the SMR booking process for company vehicle drivers, leasing companies and mobility providers.
She said: "To support speedy adoption we can offer either a branded version of the newly-designed interface, or an API that means it can be integrated into existing web sites or apps.
"We've already shown the product to a number of fleets who are pursuing digitalisation strategies. Its benefits are clear and the future possibilities are considerable."
According to Fox, Epyx also sees the product, due to be launched towards the end of Q1 this year, as a starting point for its future offering to connected car fleets.
"Connected car technology has been growing in prevalence for a little while but there is a sense that the fleet industry is starting to focus on how to make best use of its possibilities as part of enhancing their digital offering," she said.
"Now, we very much feel that some kind of consensus is beginning to emerge, which is why we have designed the Driver Booking Module as a starting point for fleet connected car future developments.
"There is a product pathway being developed that could include enhancements over time such as safety recalls, ADAS integration, automatic odometer readings and real-time diary integration, all made possible wholly or in part by connected technology.
"We see this very much as the next chapter in the development of 1link Service Network as technology opens a new range of possibilities surrounding SMR for our users."