Engineius adds text updates to vehicle movements
18 June 2021
Author: Simon Harris
Vehicle movement specialist Engineius is enhancing the digital side of its customer experience with new automated text alerts system.
These text alerts involve notifying the customer that their vehicle is en route, providing a tracking link and ETA for the arrival of their vehicle at the delivery location.
After the collection or delivery is complete, customers now also receive a text message requesting feedback via a short survey, as do delivery drivers.
Engineius said this creates "360 degree" feedback that the company plays back to customers to help assess and improve future operations.
Calum Slowther, Engineius commercial director, said: "Engineius believes vehicle movement should be an online experience before, during and after the movement."
As well as text alerts, Engineius also runs booking systems for key clients before the movement, allowing clients to send texts to their end users to book a convenient time and date slot for their vehicle to be delivered or collected.
Slowther added: "Certain customers, including those in corporate fleet and retail, see huge benefits from the booking system, as it prevents avoidable communication amongst all parties involved, while still providing complete transparency over each movement.
"Our customer's digital journey is critical in fulfilling our mission of providing a leading tech-enabled service, and ultimately, make vehicle movement easy for all types of movements."