Error parsing XSLT file: \xslt\FacebookOpenGraph.xslt Engineius adds text updates to vehicle movements
Cookies on Businesscar

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive all cookies on the Business Car website. However, if you would like to, you can change your cookies at any time

BusinessCar magazine website email Awards mobile

The start point for the best source of fleet information

Engineius adds text updates to vehicle movements

Date: 18 June 2021   |   Author: Simon Harris

Vehicle movement specialist Engineius is enhancing the digital side of its customer experience with new automated text alerts system.

These text alerts involve notifying the customer that their vehicle is en route, providing a tracking link and ETA for the arrival of their vehicle at the delivery location.

After the collection or delivery is complete, customers now also receive a text message requesting feedback via a short survey, as do delivery drivers.

Engineius said this creates "360 degree" feedback that the company plays back to customers to help assess and improve future operations.

Calum Slowther, Engineius commercial director, said: "Engineius believes vehicle movement should be an online experience before, during and after the movement."

As well as text alerts, Engineius also runs booking systems for key clients before the movement, allowing clients to send texts to their end users to book a convenient time and date slot for their vehicle to be delivered or collected.

Slowther added: "Certain customers, including those in corporate fleet and retail, see huge benefits from the booking system, as it prevents avoidable communication amongst all parties involved, while still providing complete transparency over each movement.

"Our customer's digital journey is critical in fulfilling our mission of providing a leading tech-enabled service, and ultimately, make vehicle movement easy for all types of movements."



Share


Subscribe