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BCA launches new digital tools for customers

Date: 01 July 2021   |   Author: Sean Keywood

A new suite of digital tools has been introduced by auction firm BCA.

The updated MyBCA dashboard has been designed to give customers immediate visibility of their search, bidding, buying, and post-purchase activity.

Customers can use it to view their saved searches and tracked vehicles, manage their active bids, and check the status of their purchases, including invoices and online payments.   

Post-sale processes include click and collect, allowing buyers to book collections online at a time to suit their needs from BCA locations nationwide. They can also use MyBCA to book delivery for eligible vehicles.

An enhanced help and support centre also features, with video guides, FAQs, and technical help.

BCA group chief marketing and data officer Dene Jones said: "These new enhancements to the MyBCA dashboard make it even easier for customers to do business with BCA.  

"The new self-serve tools introduce efficiencies and streamline service provision for buyers and can be conveniently accessed via BCA Online or the BCA Buyer app whenever they are needed.

"These latest enhancements to the MyBCA dashboard will help our buyers control every stage of their stock acquisition with BCA, saving time and driving efficiencies into the digital sales process."