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More than half of EV drivers concerned about charging infrastructure

Date: 13 May 2022   |   Author: Sean Keywood

A lack of charging infrastructure accessibility is a concern for 55% of European EV drivers, according to research by Shell Recharge Solutions.

The charging firm's 2022 EV Driver Survey, which it says is the largest of its kind in Europe, found that drivers believed their charging experience was suboptimal, due to a perceived lack of chargers and the inability to access those chargers.

The survey also found that 75% of EV drivers saw the driving experience and technology with EVs as a major reason for going electric, while 72% thought mass electrification was necessary to protect the environment.

The biggest driver for mass EV adoption, they said, would be improved vehicle battery range, followed by lower initial purchase costs and better charger availability. 

Only a third of survey respondents said highway chargers were meeting the speeds they needed, and this fell to one-in-five for retail and hospitality chargers. 

Over half of UK EV drivers said they now carried four or more cards to access public charging infrastructure, an increase of 21% from last year, while more than half also said they were willing to pay extra for access to all charging infrastructure with a single card. 

Shell Recharge Solutions Europe CEO Melanie Lane said: "The industry needs to understand the challenges of EV drivers in order to facilitate mass adoption and that's why the findings of our survey are critical. 

"It's clear that there is a growing passion for EVs, where drivers are motivated by technology, cost, and sustainability, but it's also evident that the lack of a good user experience remains a key barrier to mass adoption. To continue momentum and encourage further EV adoption, these issues must be addressed. 

"Drivers should feel they have access to sufficient charge points with a convenient, seamless and reliable charging experience. By focusing on improving the user experience, we are choosing to listen to drivers, and we are encouraging the industry to join us."



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