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31% of fleet managers are frustrated that other departments in their organisation get a bigger say in the vehicle insurance decision-making process than them, according to research by Leaseplan UK.
In addition, the leasing company said only 32% of insurance decision makers thought they were well equipped enough, and knew enough about the fleet and drivers, to get the most out of their fleet insurance, which Leaseplan said highlighted a serious knowledge gap between those involved in a complex process.
In addition, Leaseplan's research found that 36% of fleet managers thought the insurance process was too time consuming, and 20% thought that the claims process was difficult.
Leaseplan Insurance director of operations Steven Kirwan said: "The fleet insurance process clearly has its challenges, from first assessing your options all the way through to making claims. And the more challenging the process, the more important it is to have the right decision makers involved.
"In the case of fleet insurance, fleet managers should be your go-to. They're the people most likely to have a clear and detailed understanding of fleet operations and know exactly which elements of an insurance policy could benefit their drivers most."
Aside from insurance, Leaseplan's research also found that 11% of fleet managers had no decision-making influence over fleet spend or budget.
Kirwan said: "An increased need for ESG reporting from both consumers and stakeholders has seen fleets accelerated to the top of the board agenda in a broad spectrum of organisations.
"Fleet electrification gives businesses a huge opportunity to make progress towards their ESG goals, so it's natural to see more employees and stakeholders involved in the fleet finance decision-making process.
"Fleet managers shouldn't be de-prioritised in the decision-making process, though. In fact, their expertise should be more valued than ever."
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