Peugeot has renewed its contract with fleet software management firm Epyx to provide the technology for its service and maintenance management system.
Known as 1link Service Network, Epyx claims it has helped Peugeot dealers to reduce response times, better manage business from fleets and cut the number of jobs they refuse.
Phil Robson, director, fleet operations at Peugeot, said: “It is important that when a fleet customer wants to make a service and maintenance booking into our franchise network through 1link Service Network that they receive a fast and affirmative response.
“The 1link Service Network helpdesk has greatly improved our performance in this department. We are ensuring that more work goes into the franchise network, which means better service for fleet customers and more business for our dealers.”
Peugeot has also created a new fleet aftersales standards programme called Performers, which provides a benchmark service to which all Peugeot dealerships now aspire.
Robson commented: “Responding promptly to work requests must be matched by the resultant customer service and Performers is designed to ensure that we meet and exceed expectations.”
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