The buzzing coming from the Fiesta’s dash wasn’t a problem to start with, but then it became like a dripping tap – more and more annoying the longer it stuck around.

So it was time for a trip to the Bristol Street dealership in Bromley, Kent. However, the first time the car was due to be looked at, I turned up to find out that, due to a misunderstanding, I hadn’t booked a courtesy car. Fair enough, so the Fiesta was rebooked in for the following Wednesday. But on that day it transpired the Fiesta, and the courtesy car, had been booked for the day before, so the buzz remained. Unfortunately, there was also no apology for the dealership’s error, with the member of staff maintaining it was his colleague’s error and therefore not his problem. Finally, when the car was looked at, the work took two days rather than one. Bristol Street then tried to charge for the extra day of the courtesy car, but when it was pointed out the original estimation time for the work had only been one day, this was reduced. On the plus side, the buzzing noise, which turned out to be a faulty temperature sensor located behind the dashboard, has been fixed. Bliss.

Ford Fiesta 1.6i Titanium 5dr manual
Mileage 6243
Claimed combined
Our average consumption 34.8mpg
P11D price £12,744
Model price range £8514-£12,744
CO2 (tax) 132g/km (15%)
BIK 20/40% per month £32/£64
Service interval 12,500mls
Insurance group 6
Warranty 3yrs/60,000mls
Boot space (min/max) 295/975 litres
Engine size/power 1596cc/120PS
Top speed/0-62mph 120mph/9.9secs
Why we’re running it Can downsizing be done
without the downsides?
Positive Irritating buzzing finally cured
Negative Poor customer
service at dealer