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Our Fleet Test Drive: Toyota Auris - 3rd Report Update

Date: 20 August 2007   |   Author: Tristan Young

Toyota Auris

One dealer passed a little test we gave it with flying colours.

20 AUGUST 2007
Mileage 4891
Forecast CPM 25.3p
Actual CPM 28.5p
We told last time out how a piece of trim had fallen inside the dash. Toyota dealer Jemca Sidcup sorted it quickly and without fuss, and even cleaned the car while it was there

8 AUGUST 2007
Mileage 4642
Forecast CPM 25.3p
Actual CPM 28.5p
A moment of amazement – our Auris has a problem! A bit of trim has fallen inside the dash. It’s the first problem we’ve had, and at last a chance to see if the dealer’s any good.

Main Report

When our long-term Toyota Auris then developed a crack at the top of the screen in front of the driver, we thought we'd see how Autoglass performed bearing in mind our experience with RAC Autowindscreens.

Day 1

We call the central helpline number and register the car, giving (almost all) the car's details, and are promised a call back from our local branch after 12 noon.

Day 2 (a.m.)

We call and ask why we haven't heard from the branch. We're put straight through to the Camden branch who ask what the car's Vehicle Identification Number is, necessitating a trip to the car park. We call back with the VIN and we're told they have to order the screen from a Toyota dealer.

Day 2 (p.m.)

We receive a call asking if the screen has a rain sensor - information we gave in our original phone call. It doesn't. As it's Friday, Camden branch promises an update on Monday morning.

Day 5

We call the branch just before their time is up. Promised a call back soon.

Day 7 (a.m.)

We call again. Camden tells me the screen is on order and they're waiting for stock. Promised a call back within an hour.

Day 7 (a.m.)

Autoglass calls to say the screen will be with them later and can be fitted the following day. We book for between 1pm and 3pm.

Day 8

Man in a van turns up to replace our screen. Job done swiftly with no fuss. Why wasn't the rest of the experience like that?



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