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One dealer passed a little test we gave it with flying colours.
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Main Report
When our long-term Toyota Auris then developed a crack at the top of the screen in front of the driver, we thought we'd see how Autoglass performed bearing in mind our experience with RAC Autowindscreens.
We call the central helpline number and register the car, giving (almost all) the car's details, and are promised a call back from our local branch after 12 noon.
We call and ask why we haven't heard from the branch. We're put straight through to the Camden branch who ask what the car's Vehicle Identification Number is, necessitating a trip to the car park. We call back with the VIN and we're told they have to order the screen from a Toyota dealer.
We receive a call asking if the screen has a rain sensor - information we gave in our original phone call. It doesn't. As it's Friday, Camden branch promises an update on Monday morning.
We call the branch just before their time is up. Promised a call back soon.
We call again. Camden tells me the screen is on order and they're waiting for stock. Promised a call back within an hour.
Autoglass calls to say the screen will be with them later and can be fitted the following day. We book for between 1pm and 3pm.
Man in a van turns up to replace our screen. Job done swiftly with no fuss. Why wasn't the rest of the experience like that?
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