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Our Fleet Test Drive: Toyota Auris - 3rd Report Update
Date: 20 August 2007 | Author: Tristan Young
One dealer passed a little test we gave it with flying colours.
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Main Report
When our long-term Toyota Auris then developed a crack at the top of the screen in front of the driver, we thought we'd see how Autoglass performed bearing in mind our experience with RAC Autowindscreens.
Day 1
We call the central helpline number and register the car, giving (almost all) the car's details, and are promised a call back from our local branch after 12 noon.
Day 2 (a.m.)
We call and ask why we haven't heard from the branch. We're put straight through to the Camden branch who ask what the car's Vehicle Identification Number is, necessitating a trip to the car park. We call back with the VIN and we're told they have to order the screen from a Toyota dealer.
Day 2 (p.m.)
We receive a call asking if the screen has a rain sensor - information we gave in our original phone call. It doesn't. As it's Friday, Camden branch promises an update on Monday morning.
Day 5
We call the branch just before their time is up. Promised a call back soon.
Day 7 (a.m.)
We call again. Camden tells me the screen is on order and they're waiting for stock. Promised a call back within an hour.
Day 7 (a.m.)
Autoglass calls to say the screen will be with them later and can be fitted the following day. We book for between 1pm and 3pm.
Day 8
Man in a van turns up to replace our screen. Job done swiftly with no fuss. Why wasn't the rest of the experience like that?
