Error parsing XSLT file: \xslt\FacebookOpenGraph.xslt Our Fleet Test Drive: Skoda Octavia Scout - 3rd Report
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Our Fleet Test Drive: Skoda Octavia Scout - 3rd Report

Date: 25 August 2008   |   Author: Alisdair Suttie

Water drip

It never rains but it pours, a summery cliché that proved very accurate just as I was booking in the Scout to have the mystery dash rattle sorted at my local Skoda dealer.

The extra downpour of bad luck manifested itself in a leak, shown up by heavy rain.

I had just returned to the Octavia in an airport car park and saw some water around the handbrake. Not surprising, I thought, as it was tipping down outside and I'd run to the car to avoid a soaking. However, a continual tip-tap of dripping water turned out to be coming from the headlining. I would have blamed the sunroof being left a fraction open, if only the Scout had a sunroof.

After one soggy trip home that involved covering the cigar lighter socket with a plastic cup to stop any more water dropping into it, I called local Skoda agent Newmarket Garage of Bannockburn. This is where the silver lining started to form.

The car was booked in for the following day and a pristine, free courtesy car was ready and waiting when I dropped off the Scout. I received a phone call later that day informed me the windscreen needed replacing and so would the water-damaged headlining, which would all be sorted under warranty. Would I mind hanging on to the courtesy car for a couple of days while the work was carried out? No problem.

As it turned out, I was away working a couple of days later, but Newmarket Garage quickly offered to deliver the Scout to my home and collect the courtesy car. When I arrived home the next day, I also found the garage had cleaned it from top to bottom. With service like this, no wonder Skoda regularly tops customer satisfaction surveys and has superb customer loyalty.

As for the leak? No sign of it reappearing despite some very heavy wet spells, and the rattle from the dash has ceased. A little rain must fall into every life, but luckily I was covered by the umbrella of Skoda's excellent dealer service.