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TomTom: Fleets face regular false complaints
Date: 31 July 2012
In excess of 80% of vehicle fleets regularly deal with false or mistaken customer complaints, with 40% relating to late deliveries or late arrivals at appointments, according to new research from TomTom.
"It is concerning to see such a high proportion of fleet operators being forced to regularly deal with erroneous disputes," said Giles Margerison, TomTom Business Solutions' UK director.
"In such situations, the onus of proof often falls on the business, and the visibility gained from a fleet management system allows companies to check the validity of these claims and provide customers with the necessary evidence."
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