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Ogilvie end-of-contract approach stamps out damage arguments
Date: 01 December 2014 | Author:
Ogilvie Fleet's 'total transparency' approach to its end-of-contract damage charges on leased vehicles has left 98% of cases where a cost was incurred accepted by clients.
The remaining 2% of cases - amounting to around four or five vehicles a month - Ogilvie Fleet discusses the damage charge with customers and agrees a fee acceptable to both parties.
In 2014 a total of 61% of Ogilvie Fleet's defleeted cars and vans attracted no end of contract damage charges. The average cost per vehicle across the 39% where damage charges were levied was just £259 - while the average charge across all defleeted vehicles was only £100.
Ogilvie reveals the costs involved with end-of-contract damage at the outset of the contract.
Irrespective of whether a company car is a supermini or from the executive sector, Ogilvie Fleet end of contract damage recharge costs to return a vehicle to British Vehicle Rental and Leasing Association 'fair wear and tear standard' are: £75 for a door panel, front wings and rear quarter panels; £120 for a bonnet, boot lid, tailgate, bumper or roof.
Similarly for light commercial vehicles, sample recharge prices include: £75 for door panels and front wings; £120 for side sliding doors, large side panels or bonnet, tailgate and bumpers; £250 for a roof.
Other charges include: alloy wheel refurbishment £35, full valet £40 and windscreen chips (maximum three) £40.
Jim Hannah, Ogilvie Fleet operations director, said: "We want customers to have a pleasurable experience when they lease vehicles from us and not for it to be tainted by a battle over end-of-contract charges.
"In our experience an increasing number of our competitors are looking to make money at the end of a contract via damage recharging. Those leasing companies view end-of-contract charges as a profit centre, which is a very short term strategy and something we deplore."
