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Highways England has made changes to Dartford Crossing fleet accounts following discussions with the Association of Car Fleet Operators (ACFO).
ACFO claimed that fleet managers have complained of an increase in administrative burden following the removal of toll booths on the river crossing.
The fleet body said it has held discussions with Highways England for a number of months, with the first of three fleet account improvements going live this week; the other two stages are expected to be completed in August and September.
The changes mainly relate to layout and information relating to vehicles, crossings, payments and statements.
In addition, ACFO confirmed Sarah Green, head of Dart Charge service at Highways England, is due to speak at the fleet body's autumn seminar on 21 September.
"Highways England made it very clear that it was prepared to engage in conversation with ACFO," said ACFO director Debbie Floyde. "We are delighted that Highways England has listened to the concerns raised by ACFO members and taken measures to instigate change."
She added: "We will remain in dialogue with Highways England and continue to welcome feedback from ACFO members on Dart Charge administration, including the changes made to online accounts."
A summary of the changes is:
Further updates will include the ability to pay for crossings on a specific date and the removal of an advance warning letter currently issued to those who do not pay for the first time.