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ACFO CHAIRMAN: Evolution not revolution for ACFO's new man at the top

Date: 26 November 2013

 

The firm is a few months shy of its 10th anniversary and is in the process of fleshing out its resources to take on more clients.

"We're now looking to strengthen certain areas of the business to take us to the next stage of growth," says Evans, "so we've bought in Bob Leighfield who was Arval's old Midlands ops director to head up customer services. We're just going through the stage of strengthening our account management team, in addition to our implementation services team as well. So there's more growth to cope with the expected customers in the next year or so."

In operational terms, Evans claims that duty of care is high on the agenda, with fleets wanting to buy into a software package.

"It's not just a financial cost benefit because it's the cost of exposure if somebody dies through having an incompliant vehicle. They've got to ask themselves: is what they've got in place currently enough so that it gives them the right policing levels to understand what's going on in their business and report that?

"[The corporate manslaughter act] is on radars. It's driving things like licence checking and understanding what's behind the accidents - that kind of thing. One of our customers is in the process of doing one hell of a lot of work in this area because they've got a huge driver population, and we're really tightening up the rules on giving them a holistic picture of their drivers."

He adds that there's an easy way of getting drivers into cleaner, lower-CO2 vehicles too: show them exactly what they'll spend should they opt for a more polluting car.

"The way to drive down CO2 is to expose drivers to what it's going to cost them in P11D. Before [current legislation], you used to fancy what you fancied as a car and you'd have that money taken out of your pay and people didn't really equate it to cash. Whereas, things like our driver quotation engine now express the representative P11D value - and that's the way to drive it down.

"When that driver fancies a 3.0-litre Alfa Romeo that's 200 and something [g/km of] CO2, and he realises what that's going to take out of his back pocket, it's going to change. [The cost] is physically calculated for them. It just delivers the information to drivers."



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