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BUSINESSCAR AWARDS WINNER: Heart of glass

Date: 25 November 2013   |   Author: Jack Carfrae

 

The changes have obviously paid off, because the company now has a series of tie-ups with heavy hitters in the leasing industry. Mycock continues: "Now we're in a position where we've got seven out of the 10 top [leasing] companies. We've doubled our customer base over the last year and we've still got ambitions.

"We've recently announced that we've joined up with [insurance firm] QBE and Inchcape, but that's not enough for us. We want to do more and there'll be a few more in the pipeline in the coming months."

The firm's ambitions for the corporate sector appear to be limitless, but its increasing presence in fleet has led it to change the way it conducts its consumer and insurance business.

"[Fleet is] changing the way we're operating the core business. There are some very sharp operators in that sector and it's made us think differently about how we deal with the insurance motorist in terms of speed and service.

"Our ambition is that we want to own the biggest 50 [leasing] companies. I think that's a hell of a challenge given where we started, but we're very focussed on doing it."

Mycock reckons that the prevention rather than cure approach is one of the ways to tap into more corporate business. The company operates a 'repair first' philosophy, which he says has gone down well with businesses.

"If we can repair it we'll repair it. For customers, we save them money fundamentally. We do fleet chip checks, so if we find damage we'll report it and hopefully we'll get permission to repair that before it turns into a more expensive replacement job."



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