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Chevin: Improving a winning formula

Date: 23 January 2015   |   Author:


Part of that user education is the Chevin Academy tool launched last year in the 2.2 upgrade, a series of videos to educate users in elements such as how to build reports.

"It comes back to the concept that they shouldn't have to phone Chevin to find out how to do something - it should be there and the videos help that," says Sowerby. The company's training guide is also framed in a mock-up of the user's individual system. "The training guide is what you see when you go on to the system. It's a personal view - subtle and low-impact - but raises confidence levels for the user with applications."

Other 2.2 additions included a tool to highlight vehicles under or over budgets for the month, quarter or year, and a smart vehicle replacement tool to help identify particularly efficient vehicles worth retaining or inefficient ones that should be disposed of, along with replacement recommendations.