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Toyota/Lexus set service standard
Date: 16 November 2012 | Author: Jack Carfrae
Toyota and sister firm Lexus have drawn up a fleet service charter for their business centres with the intention of improving customer service for corporate clients.
The charter details exactly what businesses can expect from the firms' sales and aftersales services, and claims staff will focus on price transparency; clear, honest and coherent customer communications at all times; whole-life cost advice; prompt and professional service delivery; and peace of mind on all sales and aftersales matters.
The manufacturers also guarantee same-day access to a business manager or sales executive to corporate clients and the availability of demonstrator vehicles for two days.
This comes as Toyota reports new fleet deals with airport taxi firms.
It will supply Roadrunners Gatwick with 20 cars - mostly Prius and Prius+ hybrids - over the next year, and Bristol airport's Checker Cars with four Prius models.
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