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But accident management, in its advanced form, is looking like it's here to stay.
"It's not changed a great deal over 10-15 years. The primary goal is to cut cost, and secondary is the commercial terms and how quickly we can turn the vehicle around," says Monteith.
Mullans points out there are differences in the accident management offerings from different companies, and ensuring a fleet is with a suitable one is a continual process. "My advice is to make sure they refresh their service proposition - what was relevant five years ago won't necessarily be relevant for the next five years," she says.
"I think increasing efficiency will be the thing - I can't see people stopping having accidents," concludes Roberts. "Incident rates are going down and that's being attributed to the economy and people doing less miles. When things improve, despite the car safety systems, everything says it will go back up as people drive more."
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