MANUFACTURERS' FLEET WEBSITES: Which website serves fleet best?
Date:
02 April 2013
Peugeot 84% (BEST TAX CALCULATOR)
Accessibility: 5/5
Ease of use: 5/5
Design: 4/5
P11D/BIK info and brochure: 3/5
Tax calculator cleverness: 5/5
Speed of response to emails: 4/5
Phone number accessibility: 4/5
'Find a dealer' service rating: 4/5
Extras, apps and Twitter presence:
Car builder, test drive requests, shortlist tool/car comparisons (with rivals), VED calculator, guide to BIK, online service booking, e-newsletter, mobile site, Twitter (not fleet-specific) 8/10
www.peugeot.co.uk
Peugeot shows what a tax calculator should be. The clever online number-cruncher shows BIK bills monthly and per annum, has prefilled options and will even calculate your personal tax rate. It couldn't be easier to find the business section of the site, where there's lots of neat thinking. The shortlist creator is linked to the comparison facility to make a brilliant tool that even allows you to download results in PDF form.
Renault 70%
Accessibility: 4/5
Ease of use: 4/5
Design: 5/5
P11D/BIK info and brochure: 4/5
Tax calculator cleverness: 1/5
Speed of response to emails: 0/5
Phone number accessibility: 5/5
'Find a dealer' service rating: 4/5
Extras, apps and Twitter presence:
Car builder, test drive booking, car comparison tool (within model range), online club for small businesses (with special offers, discounts and VIP events), price list archive, e-newsletter, Renault TV, assistance via video link, Renault Business e-zine, leasing microsite, mobile site, Twitter (not fleet-specific) 8/10
www.renault.co.uk/business
Renault's tax calculator gets its electric vehicle sums wrong - embarrassing for one of the biggest advocates of EVs. The full-range price list has BIK and CO2 data, but would be even more useful if P11Ds were included. A freephone number is a nice touch, and there are lots of thoughtful and unusual features, such as Renault's price list archive.
Seat 78%
Accessibility: 4/5
Ease of use: 4/5
Design: 4/5
P11D/BIK info and brochure: 4/5
Tax calculator cleverness: 4/5
Speed of response to emails: 4/5
Phone number accessibility: 5/5
'Find a dealer' service rating: 4/5
Extras, apps and Twitter presence: Shortlist tool/car builder (combines functions of both), test drive requests, contract hire offers, online service booking, news, Twitter (not fleet-specific) 6/10
www.seat.co.uk/expectmore
Seat's website gets the important things right. It doesn't take long to find the business section of the website, and once you're there the tax calculator is detailed and glitch-free. The business range brochure gives a list of all Seat models with CO2 emissions below the 160g/km mark, and you can quickly find BIK percentages. But the P11D pricing we found last year has been removed. Compared with the very best, Seat's website could do with a few more handy tools for business users.
Skoda 82%
Accessibility: 4/5
Ease of use: 5/5
Design: 4/5
P11D/BIK info and brochure: 5/5
Tax calculator cleverness: 4/5
Speed of response to emails: 5/5
Phone number accessibility: 5/5
'Find a dealer' service rating: 3/5
Extras, apps and Twitter presence:
Car builder, test drive requests, whole-life cost data (external link), useful links, contract hire offers, contract hire quotes, Twitter (not fleet-specific) 6/10
www.skoda.co.uk/fleet
Clicking on 'business prices' brings up a P11D price list for each model range, and the brochures show P11D values alongside the BIK percentages. Skoda makes it easy to get in touch, with a prominent 0800 number for Skoda Business Direct and specific email and phone contacts for individuals. The tax calculator is accurate and reasonably comprehensive, but Skoda's fleet pages are short on the interactive tools that the likes of Toyota and Vauxhall provide.
Subscribe