The start point for the best source of fleet information |
Hitachi appoints Touchpoint
Date: 26 July 2011
Hitachi Capital Vehicle Solutions has chosen Experteye's online Touchpoint system to help it gauge driver satisfaction.
Touchpoint measures driver feedback after events such as vehicle quotation, vehicle order placement, delivery, servicing, tyre replacement, windscreen repair and replacement, breakdown and following an accident.
Hitachi then collates the feedback into a web-based reporting system to identify trends and respond to drivers' concerns.
Tim Bowden, head of operations at Hitachi Capital, said: "We chose Touchpoint for our Driver and Customer satisfaction programme because it provides extremely high levels of flexibility, allowing us to tailor questions to drivers that are relevant and meaningful, as well as providing the ability to extend surveys to fleet managers on other critical areas of service and contract delivery."
Follow BusinessCar on TWITTER
